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Frequently asked questions

Straight answers about how ASIS supports families across Toronto and the GTA.

Do you provide emergency care?

No. We provide scheduled, non-emergency home care only. In a medical emergency, call 911 right away.

Which areas do you serve?

Toronto and surrounding Greater Toronto Area communities. Not sure if we reach your neighbourhood? Ask when you contact us.

How do I start care?

Reach out to book a free consultation. We’ll discuss needs, answer questions, and outline next steps—including a care assessment when you’re ready.

Can care plans be customized?

Yes. Every plan reflects the client’s health, routines, culture, and family preferences—not a one-size template.

How quickly can services start?

After your consultation and assessment, timing depends on care needs and team availability. We’ll give you a realistic estimate up front.